Shipping policy

Last updated: 21/12/2025
Website: https://angshstudio.com/

ANGSH Studio works in partnership with Moldstock Logística (Spain) to ensure reliable, fast, and secure delivery of your orders.
This Shipping Policy explains how we process, ship, and deliver items purchased from our store.

1. Order Processing

1.1 Processing Times

  • Orders are processed Monday–Friday, excluding holidays.

  • Standard processing time: 1–3 business days after the order is placed.

  • During peak seasons or special promotions, processing may take slightly longer.

1.2 Fulfillment Partner

All orders are fulfilled through:

Moldstock Logística, Spain
(Official logistics and warehousing partner)

This ensures:

  • Professional packaging

  • Reliable handling

  • Optimized delivery routes within Europe and globally

2. Shipping Regions & Delivery Times

We ship worldwide. Delivery times vary based on destination and selected shipping method.

2.1 Spain (Domestic)

  • Standard delivery: 1–3 business days

  • Express delivery: 24–48 hours (where available)

2.2 European Union

  • Standard delivery: 3–7 business days

  • Express delivery: 2–4 business days

2.3 United Kingdom

  • Standard delivery: 5–9 business days

  • Customs procedures may add delays

2.4 United States & Canada

  • Standard delivery: 7–15 business days

2.5 Rest of World

  • Standard delivery: 10–20 business days

  • Delivery times depend on local postal services and customs

Note: Delivery time begins after processing.

3. Shipping Costs

Shipping costs are calculated at checkout based on:

  • Destination

  • Package weight & dimensions

  • Selected delivery method

Free shipping thresholds (optional — tell me if you want them added).

4. Order Tracking

Once your order ships, you will receive an email with:

  • Tracking number

  • Shipping carrier information

  • Real-time tracking link

Tracking updates depend on the carrier and destination.

5. Customs, Duties & Taxes

International orders (outside the EU) may incur:

  • Customs duties

  • VAT

  • Import taxes

These fees are:

  • Determined by your local customs authority

  • Not included in the product price or shipping cost

  • Paid by the customer

Moldstock includes all required export documentation for smooth customs processing.

6. Delivery Issues

6.1 Lost Packages

If a package is marked “delivered” but you have not received it:

  • Check with neighbors or building staff

  • Wait 24–48 hours (delivery scanners can update late)

  • Contact us at info@angshstudio.com

We will coordinate with Moldstock and the carrier to resolve the issue.

6.2 Delayed Deliveries

Shipping delays may occur due to:

  • Weather conditions

  • Customs backlog

  • Carrier delays

  • High-volume periods

ANGSH Studio is not responsible for carrier or customs delays.

6.3 Incorrect Address

If you enter an incorrect address:

  • Contact us immediately at info@angshstudio.com

  • If the order has not shipped, we will update the address

  • If already shipped, redirection costs (if available) are the customer’s responsibility

7. Damaged or Missing Items

If your order arrives damaged or incomplete, contact us within 48 hours of delivery with:

  • Photos of the packaging

  • Photos of the product

  • Order number

We will open an incident file with Moldstock and provide a replacement or refund as appropriate.

8. Shipping From Spain

All orders are shipped from:

Moldstock Logística
Spain
(Exact fulfillment center may vary depending on stock availability)

This allows for:

  • Faster EU deliveries

  • Reduced customs processing for EU customers

  • Professional warehouse handling

9. Contact Us

If you have any questions about shipping, please reach out to:

📧 info@angshstudio.com